Tag: coaching

  • Coaching and Radical Accountability: A Starbucks Story

    Coaching and Radical Accountability: A Starbucks Story

    I recently heard a young Starbucks manager coaching one of her employees who recently had a difficult interaction with a customer. They were both quite young, probably mid twenties and late teens, respectively. The manager said, “I take accountability for things I didn’t do all the time.” That’s leadership. It’s also radical ownership and accountability.…

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